Accessibility statement

Donkey Lola has committed to making its website accessible in accordance with Royal Decree 1112/2018, of September 7, on website accessibility.

Compliance status

This website is partially compliant with RD 1112/2018 due to the exceptions and non-conformity of the aspects indicated below.

Content not accessible

The content collected below is not accessible due to the following:

Lack of compliance with RD 1112/2018:

On the portal there may be content in other languages in which the language change is not correctly labeled.
Audio-only multimedia elements have no alternative
There are videos without subtitles
There is textual content without sufficient contrast
It is observed that in some cases the focus does not meet the minimum required contrast ratio.
In some cases content overlap may occur
There are PDF documents with accessibility problems

Disproportionate burden:

Does not apply.

Content does not fall within the scope of applicable legislation:

There may be documents in PDF format published before September 20, 2018 that do not fully meet all accessibility requirements.

Preparation of this accessibility statement

This statement was prepared on June 29, 2021.

The method used for this statement has been a self-assessment carried out by the Agency itself with the support of the IRA Tool (Accessibility Review Report) of the Accessibility Observatory.

Last revision of the declaration: March 8, 2023.

Observations and contact information

You can make communications about accessibility requirements (article 10.2.a of RD 1112/2018) such as:

report any possible non-compliance by this website
convey other content access difficulties
make any other queries or suggestions for improvement related to the accessibility of the website

You can present:

A Complaint regarding compliance with the requirements of RD 1112/2018
A Request for Accessible Information relating to:
- Contents that are excluded from the scope of application of RD 1112/2018 as established by article 3, section 4.
- Content that is exempt from compliance with accessibility requirements because it imposes a disproportionate burden.

In the Request for accessible information, the facts, reasons, the corresponding website and the request must be specified clearly, allowing us to verify that it is a reasonable and legitimate request.

If you have any comments or suggestions related to improving the accessibility of our site, please do not hesitate to contact our accessibility coordinator Isaac Navajas at 941 54 50 00 or soporte.tecnico@solverkey.es. Your comments will help us make improvements.

Application procedure

If once a request for accessible information or complaint has been made, it has been rejected, the decision taken is not agreed upon, or the response does not meet the requirements contemplated in article 12.5, the interested person may initiate a claim. Likewise, a claim may be initiated in the event that the period of twenty business days has elapsed without having received a response.

The claim can be submitted through the number 941 54 50 00 or soporte.tecnico@solverkey.es

Complaints will be received and responded to.

Optional content

Optional ContentThis website:

It has been designed adapting to current standards and regulations in relation to accessibility, complying with priority 2 (AA) verification points defined in the
Web Content Accessibility Guidelines specification (WCAG 2.1).
Applies the requirements of Standard UNE-EN 301549:2022 considering the exceptions of Royal Decree 1112/2018.
It is designed for correct viewing on desktop, tablet and mobile devices for a minimum resolution of 1280×1024.
It is implemented using HTML5 as a markup language, CSS 3 style sheets for its design and WordPress, a content manager.
It is designed for use with non-intrusive javascript, offering, in the event that your browser does not support it, its corresponding non-javascript alternative.
If the user accesses the portal through a browser that does not support style sheets, the structural markup allows the correct display of all content. If the unstyled option is selected, the pages will be displayed without any type of visual formatting.
If the video player does not display the control to turn on subtitles, the option can be found by selecting full screen mode.